The DNR is upgrading its license sales system to create a better customer experience
4:56 PM, Jun 18, 2013
(WXYZ) - The Department of Natural Resources will be upgrading its license sales system to create a better customer experience.
All upgrades will take effect Thursday, June 20, both in stores and online. That same day from 7 a.m. to 10 a.m. a system shutdown will take place in order to get the upgrades running.
The upgrades will streamline the buying process. Customers will be able to make purchases in fewer clicks and new safeguards will be in place to prevent mistakes.
"This upgrade is one of a series of improvements aimed at a streamlining the license-buying process," explained Denise Gruben, who oversees the license sales system for the DNR. "We've taken suggestions from those who sell licenses at stores across the state, and implemented these upgrades to help create a better experience for both the sales agents and customers."
A letter detailing the changes will be mailed to license agents. For further details about the changes, agents are advised to check their system bulletins or the agent website.