(WXYZ) - The Detroit Metro Convention & Visitors Bureau believes in the impact of exceptional customer service to metro Detroit visitors, and that's why they established the Recognition of Service Excellence (ROSE) Award program in 1994.
This award is designed to identify and reward those individuals in Detroit's hospitality industry who offer outstanding service over and above what is expected of them every day. Nominees are judged by a diverse group of professionals within the hospitality industry. There are six categories with three nominees each and a finalist is chosen as the category winner. There is an overall winner that is selected for being the best of the best.
7 Action News Anchor JoAnne Purtan is honored to be emceeing the awards ceremony Wednesday evening, August 28th, at the DIA.