(WXYZ) - It’s a big day any couple would want to capture forever, but nearly a dozen couples are complaining about a local wedding photography company. They say they paid in full for their wedding pictures, so why haven’t they gotten them?
“It was awesome. I loved it. Best wedding I’ve ever been to,” says newlywed Joshua Becker.
His wife agrees. “It was fantastic. It was every girl’s dream,” says Hillary Becker.
But the Beckers have nothing to show for one of the most important days of their lives.
The newlyweds have been married for nine months, but the Beckers still don’t have the wedding photos they paid $1750 up front for. And they’re not alone.
“…I just want to get the photos. I don’t think we should have to beg for something that we already paid for,” says Sally Gruska.
Sally and her husband Gary watched their daughter walk down the aisle nearly a year ago. They, too, are still waiting for the $1700 wedding photo package that they paid for.
“…I paid the money and got a $3 CD,” says Gruska.
The Gruskas, Beckers and the nine other couples who complained to Action News all tell a similar story about Artistic Event Services in Wayne, Michigan: they paid up front, had their pictures taken and they’ve been fighting ever since to get their photographs.
“…they just started ignoring us and didn’t want to return our phone calls,” says Hillary Becker.
All of the newlyweds say they called and e-mailed the company again and again for months, but say they just got the run around.
“…it’s very infuriating,” says Joshua Becker. “Their customer service is horrible. We call, we get their voicemail, send emails, we get no response.”
The owners of Artistic Event Services would not talk to us on camera for this story. They did tell Action News they’ve had problems with their printing company and have since contracted with a new one. They also assure us that every couple will get the photos they paid for – they just can’t say when.
“…now he’s just blaming the whole thing on the printer,” says Gary Gruska.
The owners of Artistic Event Services also blame the delay in part on some of their customers, who they say did not follow through.
Artistic Event Services moved from Livonia, where there is now a candle shop, to their new offices in Wayne. They expanded their business to also include deejaying and other services. All eleven couples tell Action News they were never notified about the move, while the owners of Artistic Event Services insist they sent out an e-mail about their new location.
“When I saw that their business was gone, I freaked out,” says Gruska.
The company also changed names; it used to be called Artistic Wedding Photos. Some of those who complained to Action News contracted with the company under that name.
The Better Business Bureau gave Artistic Wedding Photos an “F” rating in their report. It says the company has 19 complaints and did not respond to 14 of them. The owners tell action news they have done 800 weddings and 19 complaints is just a very small fraction of their business.
Action News has learned of even more customer complaints. A local attorney tells us they have 10 additional complaints from customers, who say they paid up front for photo packages they did not get.
“We just want our stuff,” Hillary Becker says.
Getting the pictures is not just for themselves either; the Beckers are expecting a new member of the family in January.
“You want to show your kids how you looked on your wedding day,” she says.
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