ALLEN PARK, Mich. (WXYZ) - 71-year-old Dorothy Fromm had been anxiously waiting to get a motorized chair her doctor prescribed for her, but a home health care supplier kept giving excuses that delayed the delivery.
Fromm uses a cane to get around her apartment.
"I have to stop every 10 to 15 steps and catch my breath and start over again," she said.
The diabetic, asthmatic told 7 Action News that she was diagnosed with an enlarged heart in December. She explained that she cannot use a wheelchair because of an arm injury two years ago.
“I was a hermit in my own house," she explained.
She said her doctor prescribed a motorized chair so she could get around.
She turned the prescription over to her health care nurse who sent it to Binson's Home Health Care.
Dorothy said a representative measured her for the chair in February, but she said her scooter request was denied two weeks later.
"They couldn't find any [prescription] from my doctor, so he faxed over another one,” she explained. “And then about a week later, the girl called me, and she said it's no good. He didn't fill it out completely."
Fromm said in March she and her doctor met to fill out a 23-page questionnaire. They faxed it to Binson's.
"I heard nothing, and I kept calling and calling, She said, 'Nothing's here yet. Nothing's here yet. Nothing's here yet.' That's all I heard,” she recalled.
She contacted WXYZ’s Call For Action team in early April. Our volunteers started working the case.
Later that month, Fromm received a letter from National Government Services, Inc. related to her Medicare. The letter indicated that her prior authorization request for a power mobility device was denied because documentation was insufficient.
But after our Call For Action volunteers contacted Binson's, she received a temporary scooter.
Then about two-and-a-half months after she had emailed the Call For Action team initially, she finally received her motorized chair.
"Without them, I don't believe I would have this chair."
She's now grateful to have more freedom.
"Miraculously, I got my own chair," she smiled.
If you need help with a consumer problem, you can contact the Call For Action team.
The number is (248) 827-3362. The phone lines are open three days a week – Mondays, Tuesday, and Wednesdays – from 11:30 a.m. – 1:30 p.m.
You may also email your concerns by filling out a complaint form here.
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