SOUTH LYON, Mich. (WXYZ) - No matter how big or small your consumer complaint might be our Call For Action team will work to help you.
In this week's report, we see how our team took care of a small monetary issue that became a big issue to a homeowner.
[ EDITOR’S NOTE – this version clarifies the original report. ]
South Lyon native Frank Obranovich takes good care of his yard. Earlier this year, he paid Lush Lawn service $220.00 for six fertilization treatments, plus one free.
He says everything was going great until one day in June.
Obranovich says Lush Lawn came out for the 3rd application in late June and, at the same time put down a grub control application, for which he had prepaid $76.00. He says he didn’t order the grub control and didn’t want it.
He called customer service and spoke with a woman who played a recording of his talk with a salesperson. On the recording, which Lush Lawn has since provided to Call for Action, Obranovich verbally agreed to the grub control application as well as the fertilization treatments.
The company said that since Frank consented to the grub application over the phone and had prepaid, he had ordered the service. .
Frank says, "I thought they said they would either alert or call me before they did anything?"
Despite that verbal consent, Lush Lawn refunded the $76.00 prepayment for grub control after being contacted by the Call For Action Unit.
"You guys were great and took care of the issue,” Obranovich said. “I got my check within a few weeks."
We thank Lush Lawn for doing so.
IF YOU NEED SOME HELP SOLVING A CONSUMER PROBLEM CONTACT THE CALL FOR ACTION TEAM AT 248-827-3362 ON MONDAY, TUESDAY AND WEDNESDAY FROM 11:30AM-1:30PM OR FILL OUT A COMPLAINT FORM HERE: http://www.wxyz.com/generic/money/consumer/call_for_action/contact-call-for-action
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