Call for Action team helps woman get her satellite internet connection fixed

(WXYZ) - On a hot summer day Marcia Ottoman of Chelsea, Michigan pulls a farming tool through the dusty soil on her family’s 350 acre farm.

Oh Marcia doesn’t mind, she’s used to hard work. In fact, in addition to farming, for years Marcia has worked in business accounting.  But several years ago, in 2007, she lost that job.

To help in her search for a new job, Marcia and her husband Roger signed-up with a satellite internet company called HughesNet, so that Marcia could take online accounting courses and look for accounting jobs on the internet.

For the first two years, Marcia says HughesNet was perfect, the service fantastic.  But suddenly, about 8-months-ago, Marcia says her HughesNet computer modem went bad.

In fact, for 6 long months Marcia says her satellite internet service was terrible.

Even so, for 6-months, during the time her internet service was sketchy to say the least, she was still being charged $81 a month.

First Marcia called HughesNet to complain.  But nothing happened, and Marcia continued to be charged for service.

That’s when Marcia called the Call for Action team for help.

We immediately contacted the corporate offices of HughesNet, and suddenly, after we explained what was happening to Marcia, HughesNet agreed to replace all of Marcia’s satellite connection equipment with brand new equipment.

HughesNet also agreed to lower her monthly fees from $81 to just $61 a month.

Officials agreed to send her a refund of almost $900. And HughesNet gave Marcia 6-weeks of internet connection service absolutely free.