Southwest Airlines sale glitch debits thousands out of some customers’ accounts

(WXYZ) - There’s a big uproar developing over a Southwest Airlines sale.

The sale was supposed to save customers 50% on select tickets, but instead, many found their accounts charged thousands of dollars.

We got a call from one of our viewers who tipped us off about the problem.

She tells 7 Action News her debit card ended up being charged 28 times for the same ticket.

If you look at Southwest’s Facebook page , you’ll see she’s not alone.

Hundreds of people posted complaints on the airline’s page after the phone lines were tied up for hours.

Southwest issued an apology on Twitter and Facebook saying the company is working to cancel any duplicate itineraries that might have happened.