Call For Action team helps retired Macomb couple get new fronts for their brand new appliances
5:58 PM, Nov 12, 2013
(WXYZ) - When a retired Macomb couple bought high end appliances they didn't expect to have any problems.
However, it wasn't very long after their purchase they found themselves between a rock and a hard place. As part of their their kitchen rehab Richard and Sharon VanDeven purchased four new stainless steel appliances. After they were installed, rust colored spots started to appear on them.
"Within a couple months the rust spots were on them," says Sharon.
They contacted Whirlpool who makes the Kitchen Aide products they got. The company sent out a service tech to check on the appliances.
According to the service tech, the spots were not caused by anything in the VanDeven home or by them.
However, when Richard called and spoke to the Whirlpool service department, they told him it wasn't a defective product. He didn't know what to do, so he decided to contact our Call For Action team.
"I picked up the phone and called you guys. I didn't know what to expect. Your team got back with us so quickly, I was amazed!"
Our team called them back within an hour of getting their call. The next morning they heard from Whirlpool saying they could send them new fronts. We thank Whirlpool for helping the VanDeven's.
Here is what Whirlpool tells us, from Kristine Vernier.
"Whirlpool Corp. receives only occasional complaints related to this issue. Under normal home enviornmental conditions all of the stainless steel grades used by Whirlpool are corrosion resistant. In this particular instance Whirlpool sent all new panels to the VanDeven's home."