Target customers having trouble getting through to the company after massive security breach
12:03 PM, Dec 20, 2013
12:04 PM, Dec 20, 2013
NEW YORK (AP) - Some people who may be victims of credit card fraud as a result of Target's security breach say they're having trouble contacting the company through its website and call centers.
Target is apologizing -- and says it's adding more workers to handle calls and help solve website issues.
The company acknowledged yesterday that data connected to about 40 million credit and debit card accounts was stolen as part of a breach that began over Thanksgiving weekend.
Some furious customers are threatening to stop shopping at Target, during the busiest shopping time of the year.
A Virginia man, Christopher Browning, says he was the victim of credit card fraud earlier this week, and thinks it was tied to a purchase he made at Target with his Visa card on Black Friday. When he called Visa yesterday, the company couldn't confirm his suspicions. He says he hasn't been able to get through to Target's call center.
Browning says there were two attempts to use his credit card in California -- one at a casino for $8,000 and the other at another casino for $3,000. Both occurred on Sunday and both were denied. He canceled his credit card and plans to use cash -- and says he won't shop at Target again until the people responsible for the theft are caught, or the causes of the breach are identified and fixed.