WXYZ Detroit - Finally, the City of Detroit is moving in the right direction with its 10-point plan to help residents stay current with their water bills. Advice from community leaders was invaluable. Detroit is now turning a national embarrassment into a model program for collecting overdue water bills.
Detroit has always patted itself on the back for having some of the best drinking water in the world. Producing and maintaining quality water is an expensive process. Citizens must pay for this public utility and the amount they use. But we must also be sensitive to those who need financial assistance. Having access to clean water is essential to all of us.
Highlights of the city plan include:
- An August 25 moratorium for late payment penalties and turn-on fees for water shut offs.
- Cutting red tape for getting into affordable payment plans.
- Increase staffing and extend hours at customer care centers.
- Build on neighborhood partnerships to help people who may not qualify for water department assistance programs.
There is help, if you need it. But it's a two-way street. If you do your part, the city is now poised to assist you more than ever before. Call the customer care center at (313) 267-8000. Let's work together so we can make collecting Detroit water bills one of the nation's best city-community partnerships. The health of our region depends on it
I'm Mike Murri, Station Manager
Broadcast: August 14 - 17, 2014