Detroit changing 911 directive that said dispatchers did not have to say if calls were backed up

DETROIT (WXYZ) - 7 Action News has uncovered a directive to Detroit 911 dispatchers that one official called stupid and another said was "a new low and deceptive."

A spokesman for Detroit's Emergency Manager says the policy will be changed immediately. 

The directive told dispatchers not to tell people calling in that medical calls were backed up and that it could be one hour or more before an ambulance arrived. 

And it directed dispatchers not to tell EMS Paramedics that a call they were handing was made an hour or more prior to their dispatch. 

EMS Union President Joe Barney tells 7 Action News it put his people in dangerous situations. He handled a call over the weekend where a person having a seizure had been waiting two hours and the family was angry. 

The directive said, "you (dispatchers) will not be required to comment the run (is No Units available)." It was written by Victor Bryant, Supervising Fire Dispatcher on August 14, 2013.

Emergency Manager spokesman Bill Nowling says "we realize it is an issue and we're working on it." 

Nowling says a new policy will be issued Monday 

EMS memo

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