DETROIT (WXYZ) - Detroit Mayor Mike Duggan's office and the Detroit Water and Sewerage Department say they are extending the moratorium on residential water shutoffs for another three weeks.
The moratorium on shutoffs will now run through Monday, August 25. Shutoffs had been scheduled to resume today.
Officials say the extension will give them more time to come up with and implement a new plan for the handing of the collection of overdue water bills.
Currently, that plan is scheduled to be released on Thursday.
“In order to give us time to complete and implement the new plan with the Mayor, DWSD is extending the moratorium on residential customers through Monday, August 25th. Shutoffs will continue on commercial customers with significant arrearages,” said DWSD Director Sue McCormick in a news release.
“If we make it more convenient for Detroiters to make payment arrangements and we do a better job of communicating the available help for those truly in need, I’m convinced the great majority of Detroiters will step up and take care of their bills,” Mayor Duggan said in a news release. “Our customers now have one last opportunity until August 25th to make the appropriate arrangements.”
In order to facilitate customer payment, all Detroit Water and Sewerage Department Service Centers have extended their operating hours to 8:00 a.m. to 6:00 p.m., Monday through Friday. All of the service centers are also now open from 8:00 a.m. to 3:00 p.m. on Saturday.
The DWSD Customer Care Call center is has also extended their hours. The center is now open from 8:00 a.m. to 7:00 p.m. on weekdays and from 8:00 a.m. to 3:00 p.m. on Saturday.
You can reach the call center by calling (313) 267-8000.