MSP responds to claims of unfair towing rates

(WXYZ) - Ticked off drivers have been voicing their frustration over what they believe to be unfair towing fees by B & T towing.

When Action News Reporter Ronnie Dahl asked an employee with the towing company if they were taking advantage of storm victims, he said no.  He went on to say Michigan State Police set the towing rates, and that's what they charge.

Only, a spokesperson for the Michigan State Police say that's not exactly right.

"We do not set prices.  If a tow truck comes out and wants to tow your car for a dollar, hey, it's your lucky day," said Lt. Michael Shaw.  "We want to protect the public from price gouging, so we se a maximum price they can charge and we base that on industry standards across the state."

Michigan State Police has regulations in place for towing companies to follow.  They must be able to respond within twenty minutes, towing fees must be posted near the cash register, and bills need to be itemized  so customers know what they are being charged for.  

If a person thinks they are being overcharged, their only recourse is to take the towing company to court.  The complaint has to be filed in the court district where the vehicle was towed from.

If towing companies don't follow requirements set forth by MSP, the law enforcement agency can drop the company.

Towing fees

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