UPDATE: BBB suspends accreditation of furniture store weeks after our report about complaints

Store's consultant is trying to secure orders

SOUTHFIELD, Mich. (WXYZ) - The Better Business Bureau serving Eastern Michigan is not seeing customer complaints resolved in a timely matter in the case of Moss & Associates Furniture store in Dearborn.  But the business's consultant insists progress is being made.

7 Action News first reported in November that we had received numerous complaints about the retailer not delivering furniture after customers had paid hefty deposits.

In some cases, the customers had paid for the furniture in full up front, and they still had not received their orders.

We contacted the Better Business Bureau about the business – which had a B+ rating at the time.

We learned that the BBB had received a string of recent complaints about Moss & Associates this fall, too.

After we touched based, the BBB launched a formal review of the business.

The company's out-of-state consultant told us the business was having some financial difficulties but assured us that customers would be taken care of.

After about a month, 7 Action News contacted the business to check on the progress.

Roy Hester -- Moss & Associate's consultant -- left a voicemail saying in part:

"We have secured probably 85-to-90-percent of the orders involving over 100 orders.  Sixty-percent of orders have been received and customers notified."

But when 7 Action News contacted the Better Business Bureau about Moss & Associates, the BBB's Community Relations Director emailed us saying:

"When you initially filed your story, [Moss & Associates] began responding to their complaints. However, to our knowledge they have not remedied any of them.  Moss has been a BBB accredited business since 1995 and our goal was for them to let us know their situation and allow us to advice consumers accordingly.  However, they have not within the timeline we stated.  Therefore, Moss' accreditation has been suspended and they will be presented to our Board for revocation in January.

7 Action News will continue following the story.

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