When you cancel cable service, you need to make sure that the service is actually canceled or you could get charged even though you are not using the service.
This happened to a Monroe Grandma who thought everything was fine, but it actually wasn't.
Margarate Pierce is retired and she cancelled her Comcast cable service because she didn't think she needed it and was looking to save some extra money. She took her equipment into a store and signed paperwork. She was told that she would receive a refund for service not used within 30 days.
However, she received a bill for $100 instead. So, she called Comcast, but they told her everything was fine. However, the next month she received another, for another month of service?
This same activity went on for four more months before she finally contacted our Call For Action team. They made some calls and within a few days, Comcast was able to locate the source of the issue and get Margarate's problem taken care of.
Comcast had this to say about the issue,
"Comcast is committed to delivering the highest level of customer service support to all our customers. We worked with Ms. Pierce to address her concern and we were able to resolve her issue. We sincerely apologize for any inconvenience we may have caused."
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