Grant said her dealer wanted several hundred dollars to do a temporary fix so she could drive her vehicle.
"They said, 'There are no parts available,' and I would have to pay $615 for them to fix it, and once the parts come in, they will refund my money," Grant said.
What you can do
So how can you protect yourself if your car is recalled and there are no parts available?
Ask for a free loaner car. Some dealers have accommodated owners too afraid to drive their recalled car.
Ask the dealer if there is a free temporary fix until the recall parts arrive.
We checked with Ford, which is working to get the repair parts to dealers as soon as possible. The company says affected owners in the meantime should use their parking brake at all times until the repair work is done.
As for Grant, after we got involved, her Ford dealer agreed to do the temporary repair at no charge, putting her back on the road after a big scare.
That way you don't waste your money.
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