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People still dealing with major mail delays more than a month into 2021

Posted at 5:31 AM, Feb 03, 2021
and last updated 2021-02-03 06:31:42-05

(WXYZ) — Many of us had a package or letter that arrived late over the holidays, but we understood that the massive influx of packages was causing the problem. Now, more than a month into the new year, things are not really improving.

The holiday mail rush is over, but Helen Forester is among those with late-arriving bills.

"Actually, I have one that was dated Dec. 24, and I didn't get it till the first week of January," she said.

Frances Johnson was dealing with a late letter to the IRS, and Laurie Brickner got dinged for a late HOA payment to her condo board.

Brickner works at a bank, where she now gets complaints from customers about missing bank mail.

"It turns out a lot of people are not getting the checks they’ve ordered. And also if they open up a new account and want a debit card, there’s a delay in getting that," she asid.

The U.S. Postal Service says there are two main reasons for all these delays.

One, more people are shipping a lot more things during the pandemic, and two, staffing issues with many workers out on quarantine.

In a statement, the USPS said it is "experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19."

But a report from NPR said "there's no end in sight."

It says recent postal budget cuts have been devastating with mail piling up in some sorting centers.

We asked on Facebook, and got almost 500 comments about late mail.

Among them, one person said it took 17 days to get a rent check to their landlord, while another got an insurance bill on Jan. 16 that was due on Jan. 13.

The best bet may be to switch to paperless billing so there's no risk of a bill arriving late.