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The check's in the mail... or is it? The frustration with class action lawsuit payouts

Posted at 5:45 PM, Nov 02, 2017
and last updated 2017-11-02 18:40:37-04

Justice, a popular girls clothing store, is finally mailing out refund checks, two years after settling a class action case.

But for some moms, whose kids have grown, it has taken so long that the vouchers may essentially be worthless.

2-year wait

Amy Brockhoff is one of those frustrated parents.

"I faxed it to them, my bank statements that said how much I spent, and highlighted them," she said, " but I never heard anything."

It was two years ago when Brockhoff -- and millions of other moms of tween daughters --signed up for aJustice stores class action settlement.

Justice was accused of holding fake sales, advertising 40% off when that was the regular price, according to the lawsuit.

Justice has not admitted any wrongdoing. But it agreed to refund moms with store credits of up to $100 for overpayments.

But as of last month, Brockhoff had not heard a thing.

"It seems like such a waste to have people send that in and take the time to do it and never hear anything," the frustrated mom said.

Worse, she said, her tween was becoming a teen, and soon would not be shopping Justice anymore.

"She's 11, so we are getting to the point where she may not be interested much longer," she said. "So I'd like to get it before she is not a fan anymore!"

What can you do?

So protect yourself when applying for any class action settlement:

  • Realize that settlements often take 1 to 2 years to be approved and pay out.    
  • So keep detailed records.
  • Make copies of anything you mail in.
  • Save any emails.
  • Check the settlement website often.

The good news: The Justice checks are finally in the mail, and moms like Amy Brockhoff should have their free merchandise vouchers before their little girls grow up and get married.

As always, don't waste your money.