Canton senior citizen vaccination clinic call center receives nearly 1 million calls

COVID-19 vaccine
Posted at 1:23 PM, Feb 22, 2021
and last updated 2021-02-23 12:42:29-05

CANTON, Mich. (WXYZ) — The senior citizen vaccination clinic call center in Canton received nearly one million calls on Monday.

The city says all appointments have been filled. Those who would like to be added to waitlist can fill out this form and will be contacted when more clinics will be held.

RELATED: Wayne County targeting COVID-19 vaccines for seniors in 8 communities

The city asks that residents be patient and understand that appointments can only be made by calling the dedicated line.

Janet Verdi, a 62-year-old Canton resident, was trying to make a vaccination appointment for her 73-year-old husband.

She said she's made over 100 calls and keeps getting the same message over and over again.

"I called back probably about 30 times and that same message was there," she said. "Then, they must have figured that part out; they changed the message and now it says if you reached this message, that you have to call back, just keep calling back."

Verdi says she has tried other sites as well, including Rite-Aid and Meijer, but no luck.

"It just seems like a bad system," she said.

This week, Moderna and Pfizer are distributing a backlog of around 6 million COVID-19 vaccine doses delayed by last week's snowstorms.

Wayne County has been focusing on getting the delayed doses into the arms of seniors targeting eight different communities, including Canton.

"I think that there should be a better system for vaccinations here," Verdi said. "There's got to be a better way to do this."

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