Detroit Metro Airport ranks best in customer satisfaction in J.D. Power study

Posted at 8:44 AM, Sep 25, 2019
and last updated 2019-09-25 12:20:01-04

(WXYZ) — Detroit Metro Airport has been named the best in customer satisfaction for mega airports, according to J.D. Power's 2019 North America Airport Satisfaction Study. According to the airport, DTW scored 786 points on a 1,000-point scale, which is 11 points higher than in 2018.

According to the study, it survey passengers in six categories in order of importance: terminal facilities; airport accessibility; baggage claim; security check; check-in and baggage claim; and food, beverage and retail. DTW scored highest in security check and terminal facilities.

“It is a great honor for DTW to be the number one ranked mega airport in the country for customer satisfaction,” said Wayne County Airport Authority CEO Chad Newton. “For decades, J.D. Power has been a respected name in gathering and analyzing the experiences of customers."

Minneapolis-Saint Paul International Airport came in second while Las Vegas McCarran International Airport and Orlando International Airport rank third in a tie for mega airports, which means they have more than 33 million passengers.

Among larger airports, Portland International Airport was best followed by Dallas Love Field and Tampa.