This December, customers will be able to use facial recognition technology to board at Detroit Metro Airport.
Any customer flying directly to an international destination from DTW will also have the option of using facial recognition technology at boarding.
In 2019, Delta will roll out facial recognition technology at DTW from curb to gate for its customers. This includes:
- Checking in at the self-service kiosks in the International lobby
- Dropping checked baggage at the counters in the International lobby
- Serving as identification at the TSA checkpoint
- Boarding a flight at any gate in Terminal F
- And, going through CBP processing for international travelers arriving into the U.S.
“Delta’s successful launch of the first biometric terminal in the U.S. at the world’s busiest airport means we are designing the airport biometric experience blueprint for the industry,” said Gil West, Delta’s COO. “We’re removing the need for a customer checking a bag to present their passport up to four times per departure – which means we’re giving customers the option of moving through the airport with one less thing to worry about, while empowering our employees with more time for meaningful interactions with customers.”