Lexus drivers report navigation system issues

Posted at 7:04 AM, Jun 08, 2016
and last updated 2016-06-08 13:02:01-04

Some Lexus owners were not happy Wednesday morning after a software glitch that started Tuesday continued to affect many of the brand's vehicles nationwide. 

The issue is with the head unit which includes the navigation system and radio. 

Social media erupted Tuesday night as owners reported strange occurrences with their main vehicle screen.

Drivers like Raffi tweeted video showing that the screen just won't work. (warning: strong language) 

Other people citing similar issues: a blank screen, purple flashes, or a constant cycle of refreshing.

Lexus responded to some of the complaints early on social media, encouraging drivers to visit their local dealerships for assistance.

The trouble is that some people then reported the dealerships only provided a temporary fix, with the screen issue returning hours later.

The auto brand issued a statement Tuesday night on their Facebook page saying a recent update caused the problems and they were working diligently to fix it.

On Wednesday morning, Toyota emailed 7 Action News a statement regarding the issue. Lexus owners are now being asked to take their vehicles into their dealers for a complimentary system reset.

"Errant data broadcast by our traffic and weather data service provider was not handled as expected by the microcomputer in the vehicle navigation head unit (center display) of 2014-16 Model Year Lexus vehicles and 2016 Model Year Toyota Land Cruiser. 

In some situations, this issue can cause the head unit to restart repeatedly, affecting operation of the navigation system (if equipped), audio and climate control features.  The data suspected to be the source of the error was corrected last night. 

The correction is a forced reset and clearing of the errant data from the system.

Lexus owners experiencing these issues should visit their dealer for a complimentary system reset and a confirmation of the system.  We regret any inconvenience to our customers."