DTE, Consumers Energy suspending shutoffs for seniors, low-income customers in wake of COVID-19

Posted at 8:42 AM, Mar 16, 2020
and last updated 2020-03-16 10:25:35-04

(WXYZ) — DTE and Consumers Energy will suspend shutoffs for seniors and low-income customers through April 5.

The timeframes can be adjusted depending on the spread and severity of COVID-19, the companies say.

Qualified customers already enrolled in the Senior Winter Protection Program have already had their end dates extended through May 3.

"Consumers Energy is committed to the health and safety of our co-workers, customers and communities. The COVID-19 virus has created unprecedented circumstances around the world, and we have a responsibility to help slow the spread of this illness," the company said in a statement.

DTE encourages customers who are impacted by COVID-19 to call at 1-800-477-4747 to determine eligibility for the payment assistance program.