Police warning of Netflix email scam about updating payment details

Posted at 9:03 AM, Dec 17, 2018

New update: The phishing scam has popped up yet again, appearing in the email inbox of a Channel 7 employee on Aug. 18, 2020. View it below:

Update: The phishing scam has appeared again, showing up in the email of a Channel 7 employee on Dec. 20, 2019. You can see it below.

The email comes from "Netflix" as the sender but if you look closer at the email, it's just a bunch of letters and numbrers randomly.

The email reads:

"Hello Customer, Unforunately we have not been able to resolve the issue with your payment and your membership on hold. Obviously we'd love to have you back. All you have to do is update your payment information," with a link to update your account.

A police department is warning of a Netflix email phishing scam that is asking people to update their payment details about an officer who doesn't even have a Netflix account received an email.

The city of Solon, Ohio Police Department put out the warning, saying criminals want you to click the links so that you voluntarily give out your personal information. The links also could install malware on your computer.

In a photo, the very real-looking email it asks them to update their payment details, saying the account is on hold.

"Hi Dear, We're having some trouble with your current billing information. We'll try again, but in the meantime you may want to update your payment details," with a link to update the account.

Netflix said if you believe you have received a fraudulent email appearing to be from the company, never enter your details, never click on any links, and do not reply to it. Instead, forward it to and include the message header information.