For Lorraine Moses, it’s a nightmare that never seems to end.
In May of last year, she hired Lowe’s in a $10,000 contract to install a new roof on her home and garage.
The work got underway, but soon after, she says problems set in. She says workers installed material other than the plywood agreed to in the contract.
But it’s what happened during the installation, which made matters worse.
She says workers were throwing stuff off the roof, damaging her grounds. Patchy grass is what she says remains of her lawn in the front yard.
She showed 7 Action News additional photos of other tarnished landscaping.
Moses says she opened complaints on those issues, and then the unthinkable happened, rain outside began to leak into the home.
The company, she says, came out to patch up a couple of holes but has yet to install the right roofing material or compensate her for any of the damages incurred.
"All I know is that I'm paying for something I did not receive. I'm not going to be robbed. It's just like robbing me," Moses said.
The senior says what's fair is to replace the roof or refund her the money.
7 Action News got on the case. In a statement to 7, Lowe's said: "Every customer’s complete satisfaction is always our goal so we will continue to work with the customer to achieve that."
After 7's Taking Action team stepped in, they called Moses to set up an inspection on Wednesday to take a look at the roof and any possible damages.
Need consumer help? Send an e-mail to email@example.com.