“I went to them and I pitched the idea. ‘Listen you should make this available to the citizens. There is no reason why the citizens should not have access to their usage, to their billing,’ and they wanted to do it. They wanted to provide those solutions,” says Makki.
Makki created an app, a customer portal that is available on all different devices.
Together, with the powers-that-be within the Detroit Water and Sewerage Department, they made it happen.
The app launched a month ago and already $2 million in water bills have been paid through the new customer care portal.
That is great news and there is more.
Makki has just partnered with amazon, so now you can “Ask Alexa” anything and perform multiple functions related to your city water bill.