The city of Ferndale is using a new tool to help residents let them know about rodent problems in a quick and easy way.
It's called 'Rat Chat' - a text-based interactive format where residents can initiate conversations with the city on rodent activity and prevention.
"It's more preemptive, than it is reactive," says Adam Loomis, an inspector for the city of Ferndale.
Since Rat Chat was rolled out last month, the city is averaging 10 texts a week with all kinds of rodent questions. Residents can also send pictures and get an instant response.
Some people ask about how to prevent rats or simply report rodent issues.
They can text the word RAT to 248-206-3149 and the city responds with number based questions.
Loomis says residents can request a visit and the city will usually come by within 2 business days to check out the issue and offer advice.