Jet's apologizes after metro Detroit customers labeled as 'White Trash' on receipt

Jet's Receipt.jpg
Posted at 4:41 PM, Dec 18, 2018

HIGHLAND PARK, Mich. (WXYZ) — When you place an order for delivery you want the food to get to you fresh and fast.

However, Tuesday night a group of colleagues received a delivery from a Jet’s Pizza in Hamtramck.

The bill was not typical. It had a racist receipt attached. On the receipt the customers were called or labeled as “White Trash.”

7 Action News spoke with one of the customers who posted the unacceptable behavior situation on social media for all to see.

Jason Charboneau says he’ll never go back to the establishment after the way he and his co-workers were treated.

"It becomes a hurtful thing. It’s like you have no clue what you’re judging me on. Don’t judge! Stop the hate!," he says strongly.

7 Action News reached out to Jet’s Corporate Headquarters and received a formal response from the Director of Marketing:

Regarding the incident from last night, as soon as we found out about this situation, we contacted the customer to let her know, that the behavior she experienced is unacceptable and a clear violation of our service standards. We apologized and assured her that we, as a company, do not tolerate this type of behavior, in our stores. We have since made suggestions to managers of this franchise, location, on how to deal with the employee, who caused this regrettable situation.

We’re told the Jet’s will refund the money to the customers who received the hateful receipt and offer them a store credit as well.