Telecommunications company AT&T told its customers on Wednesday evening that they may need to restart their device in order to regain cellular service following a massive service outage.
According to the outage tracker Down Detector, a sudden spike in AT&T outages were reported around 6 p.m. ET. Thousands of customers were reporting that their AT&T cellphone service was out.
"If you've experienced an issue when making wireless calls, please restart your device, this might be required multiple times- that should resolve the issue," AT&T said on its Twitter page.
AT&T said in a statement that it is aware of the outage.
"We are aware of an issue affecting some users ability to make certain wireless calls. These users should restart their devices, which should resolve the issue," the company said.
By 9:30 p.m., outage numbers were returning to normal levels, according to Down Detector.
Some customers said that restarting their device did not solve the issue.
I've rebooted at least 4 times. Still no love #attOutage
— Monica E. Henderson (@MonZHenderson) November 16, 2017
Well that did not solve the issue
— Laura Martinez (@LauuritaaM) November 16, 2017
It did not work. I restarted device two times and still no way to make phone calls. Data is OK
— Oscar E. Rojas (@oscarrojas61) November 16, 2017