Senior citizen calls 7 to help with downed wire

Posted at 5:57 PM, Apr 19, 2016
and last updated 2016-04-19 17:57:13-04

A senior citizen, frustrated with no one taking responsibility to remove a downed wire in the back of her home, called 7 Action News for help in figuring it out.

"It's frustrating," said Lillie Billups who has lived in her Robson Street home for over 40 years.

Billups said when the line came down during a windstorm a few weeks ago, she lost power, but DTE restored the electricity the next day.

But there was still a line down in the back of her house. Billups says DTE told her that it was not their line, but they didn't tell her who it belonged to.

7 Action News contacted DTE to see if, when they were out at the house Monday to survey the matter again, they were able to determine what company actually owned the line, so that we could contact them on behalf of Ms. Billups.

A DTE spokesperson said that was not something they were able to assist us with.

7 Action News then contacted AT&T and Comcast. Comcast sent a crew out and they were able to quickly determine that the line belonged to AT&T.

Billups said that she had contacted AT&T, but never got a response.

7 Action News contacted AT&T and so did Comcast.

And by late Tuesday afternoon, AT&T had crews on site, removing their downed wire.

Teresa Mack, AT&T spokesperson released the following statement:

The safety of our customers is our highest priority. We have a crew on the scene and we are working to complete this repair as quickly as possible. We apologize for the inconvenience.