Shelly Seitz called Chrysler to tell them the airbag in her 2012 Dodge Journey deployed while the car sat in the driveway overnight.
Her 14-year-old son saw it on his way to school.
The car company told her an investigator would get with her next week, or she would have to deliver - not drive - the car to the nearest dealer in Marysville. They also said that they would not provide her a loaner car.
So Shelly called for action and within hours, her car was picked up and a loaner van was provided by Chrysler.
Shelly tells 7 Investigator Jim Kiertzner she could not be without a vehicle because she and her son have health issues.
Chrysler gave this statement to 7 Action News:
We are committed to customer satisfaction and we regret any inconvenience that was caused in this case. Engineers are investigating this incident, the likes of which are exceedingly rare. If and when such events happen, they are usually preceded by the illumination of a dashboard warning light. FCA US urges customers to contact their dealers if ever they observe such a warning.
Shelly says she had no warning light and she thanks channel 7 for getting the company to respond.